01
Information we collect
We collect information you choose to provide when you contact us, request information or correspond with our team. This may include your name, business contact details, organisation, role and the content of your enquiry.
We may also collect limited technical information when you use this website, such as IP address, device and browser data, pages viewed, referral source and approximate location. This helps us operate, secure and improve the site.
- Contact information and correspondence you send us.
- Professional information relevant to an enquiry or potential engagement.
- Technical and usage information generated by your visit to this website.
02
How we use information
We use personal information to respond to enquiries, assess whether we can assist with a prospective engagement, maintain professional relationships and administer our website and communications.
We may use aggregated and non-identifying website information to understand how the site performs and to improve its content, accessibility and security. We do not sell personal information or use it for unrelated advertising.
03
Legal basis for processing
Where applicable data protection law requires a legal basis, we process information to take steps requested before entering an engagement, to comply with legal obligations and for our legitimate interests in operating a professional advisory business responsibly.
When we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that occurred before your withdrawal or processing supported by another lawful basis.
05
Retention and security
We retain information for as long as reasonably necessary for the purpose for which it was collected, including to respond to an enquiry, maintain records, resolve disputes and meet legal or regulatory obligations.
We use proportionate organisational and technical measures to protect information from unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed completely secure.
06
Your rights
Depending on where you live and the circumstances, you may have rights to request access to, correction of, deletion of or restriction on the use of your personal information. You may also have a right to object to certain processing and to request portability of information you provided to us.
To exercise a right, please contact us using the details below. We may need to verify your identity and will respond within the timeframe required by applicable law.
- Ask for a copy of the personal information we hold about you.
- Request that inaccurate or incomplete information is corrected.
- Raise a concern with the relevant data protection authority.
07
Changes and contact
We may update this policy as our website, services or legal obligations evolve. The date at the top of this page shows when it was last revised, and material changes will be reflected here.
For questions about this policy or our handling of personal information, please contact Terravia through the contact details provided on this website.